Design Collection Return Policy
Eligibility:
- This return policy applies exclusively to purchases made within Malaysia. International returns are not accepted.
- Returns are only eligible in the case of product damage.
Procedure:
- To initiate a return, please contact our customer service team with a description of the damage and provide clear photos as evidence.
- Once your return request is approved, you will receive instructions on how to send back the damaged product.
Return Fees:
- All return shipping fees are the responsibility of the client. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds:
- Only eligible for double payment
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Exclusions:
- Any product returned for reasons other than damage will not be accepted.
- Products that are returned without prior communication and approval will not be eligible for a refund.
Contact Information: For any inquiries related to returns, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].
Please replace “[Customer Service Email]” and “[Customer Service Phone Number]” with the actual contact details. Additionally, you can customize this policy further based on your specific requirements and considerations.
