Design Collection Return Policy


  1. This return policy applies exclusively to purchases made within Malaysia. International returns are not accepted.
  2. Returns are only eligible in the case of product damage.


  1. To initiate a return, please contact our customer service team with a description of the damage and provide clear photos as evidence.
  2. Once your return request is approved, you will receive instructions on how to send back the damaged product.

Return Fees:

  1. All return shipping fees are the responsibility of the client. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.


  1. Only eligible for double payment
  2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  3. If approved, your refund will be processed, and a credit will be applied to your original method of payment.


  1. Any product returned for reasons other than damage will not be accepted.
  2. Products that are returned without prior communication and approval will not be eligible for a refund.

Contact Information: For any inquiries related to returns, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].

Please replace “[Customer Service Email]” and “[Customer Service Phone Number]” with the actual contact details. Additionally, you can customize this policy further based on your specific requirements and considerations.